Future news from 10 years later.
September 26, 2019 up
- [ Look back on ten years ] Right or wrong of using robots for complaint of each enterprise
- It might be complaint of each enterprise correspondence that it looks back on these ten years, and feels the change familiar.
Recently, the system that the content with the inquiry is made a data base from the user, and the voice robot answers the inquiry has been introduced in a lot of enterprises.
The introduction's having started : in around 2014. There were a lot of voices to repulse the introduction at first as an ideal way of corporate posture. However, a lot of enterprises launched out into the introduction because of the efficiency improvement of the business and the reduction in the labor cost.
Yearly, accuracy goes up, and it is also in the voice of the voice robot neither voice that the person originates now nor the change. The latest system identifies the region from the telephone number that the user has put, and corresponds to dialects of various places. It works in each enterprise to express feelings of the emotion to the voice robot in the voice as of now.
It might be near on the day when the voice robot that hears other party's story while sympathizing with the inquiry of the user is born.
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